Client relationship management for Project Managers

Many project managers work directly within a client’s own working environment or alternatively where the products from the project are to be delivered to one of their clients. Poor management of the client relationship through the life of the project can lead to devastating consequences and can be the underlying difference between project success and failure. 

This one-day course aims to develop the role of the project manager in owning and managing the client relationship and delivering better client satisfaction and more repeat business.  It will provide skills development and practise to support project managers in being more proactive with clients, dealing constructively with conflicts and managing client expectations in a timely and effective manner.

 

Who should attend:

Project managers, work-package managers, project office managers or programme managers would all benefit from gaining practical skills, tips and ideas as to how to manage client relationships in a project environment.

Duration: 1 day.
Timings: Typically 9 a.m. to 5 p.m. but can be varied to suit the audience
Examination: None.
Venues: For in-house single client courses this event is held at the client selected venue.
Dates: For in-house single client courses, please contact Provek to agree suitable dates.
Price:

For in-house courses, which can be tailored if required, contact Provek to discuss price, dates and venue.

Course style:

This course is highly participative using a range of exercises, case studies, role play and practical work.

Pre-requisites: At least a basic knowledge of project management and a minimum of one year’s experience in a project or programme management environment.
Pre-course study: None required.
Course content: Click here to see full course brochure for this event.

Further information

Click here to request a call back, email back or further specific information or contact Erica Gassor on 01635 524610.

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A-Z Course listings

Provek provide a wide range of open public courses or in-house single client courses available for developing you or your project and programme staff.  For in-house delivery, most courses can also be tailored to an organisation’s specific needs.  More details ...

Contact us

Please call us on 01635 524610 or alternatively email erica.gassor@provek.co.uk.  If you wish us to call you then please complete a short enquiry form.

Guide to project management qualifications

What different project management qualifications and certifications exist?  Which is the most appropriate for your organisation or just for you as an individual?  See our guide to project management qualifications to answer these questions.